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GENERAL FAQ'S

WHERE ARE YOU BASED?

Tilly Lash is based in Belfast.

Unit 8, City View, 733 Springfield Road, Belfast, BT12 7FG

HOW CAN I CONTACT YOU?

You can contact us through our website, Instagram, email or Facebook and we’ll get back to you as soon as possible.

@Tillylashuk

Sales@tillylash.com

DO YOU WORK WITH BRAND AMBASSADORS OR INFLUENCERS?

We’re always open to collaborations that align with the Tilly Lash brand — feel free to reach out with your details.

COURSE FAQ'S

DO I NEED EXPERIENCE BEFORE BOOKING A COURSE?

Not at all.

A lot of our students are complete beginners when they start with Tilly Lash. We guide you through everything step by step, from technique to client care and confidence building.

ARE YOUR COURSES ACCREDITED?

Yes! All Tilly Lash training courses are fully accredited by ABT (except for our Online Korean Lash Lift Masterclass), meaning you can gain certification and work professionally after completing your training and assessments.

DO I GET A CERTIFICATE AFTER THE COURSE?

Yes, once you successfully complete your course, you’ll receive your accredited certificate.

DO YOU PROVIDE STARTER KITS?

Yes, selected courses include a professional starter kit packed with products you’ll actually use in salon. Course details will explain exactly what’s included.

HOW LONG DO YOUR COURSES LAST?

Course times vary depending on the training. Some are one-day intensive courses, while others are spread over several weeks for more in-depth learning.

WILL I GET ONGOING SUPPORT AFTER TRAINING?

Absolutely. We don’t just teach you and disappear. Students receive ongoing support, guidance and advice after training to help build confidence and grow their business. You will also have access to contact us at anytime with questions.

CAN I PAY IN INSTALMENTS?

We may offer payment plans on selected courses. Message us directly to discuss available options.

HOW DO I BOOK A COURSE?

You can book directly through our website or contact us through Instagram or email if you need help choosing the right course.

PRODUCT FAQ'S

ARE ALL TILLY LASH PRODUCTS PROFESSIONAL QUALITY?

Yes — all of our products are carefully selected for professional use, whether you’re a beginner or an experienced lash artist.

DO YOU SHIP ACROSS THE UK & IRELAND

Yes, we ship across the UK and Ireland. Shipping information and delivery times are available at checkout.

CAN I COLLECT MY ORDER?

Yes, you can collect in store the same day as ordering! You will get an email to tell you when your order is ready to collect.

WHAT IF I ORDER THR WRONG ITEM?

Contact us as soon as possible and we’ll do our best to help before your order is dispatched.

DO YOU OFFER WHOLESALE OPTIONS?

Yes — if you’re interested in stocking Tilly Lash products or becoming a distributor, contact us directly for more information.

SALON FAQ'S

HOW DO I BOOK AN APPOINTMENT?

Appointments can be booked over the phone or through our social media pages.

DO YOU OFFER PATCH TESTS?

Yes, patch tests are available and may be required for certain treatments.

WHAT SHOULD I DO FOR MY APPOINTMENT?

If you need a patch test you will be told when making the appointment. Please arrive with no makeup and little facial oils if possible. Avoid caffeine right before your appointment if you struggle to keep relaxed.